PRIVACY AND SECURITY POLICY

All services provided through our Store are owned and operated by Moka Agro Gıda Ticaret - Tuğsal Gürtuna, registered at 19 Mayıs Mah. Turaboğlu Sok. Hamdiye Yazgan İş Merkezi No: 4/2 Kadıköy-Istanbul.

Our Company may collect personal data for various purposes. The following explains how and in what manner personal data is collected and how such data is protected.

Certain personal information relating to our members (such as name and surname, company information, telephone number, address, or email address) is collected by our Store as required by the nature of the business through membership registration or by completing various forms and surveys available on our Store.

From time to time, our Company may send customers and members information regarding campaigns, new products, and promotional offers. Our members may choose whether or not to receive such information during registration. They may subsequently change this preference through the account information section after logging in or use the relevant link provided in the notification message they receive.

During the approval process carried out through our Store or via email, personal information electronically submitted by our members to our Store shall not be disclosed to third parties outside the purposes and scope specified in the “User Agreement” entered into with our members.

For the purpose of identifying system-related problems and resolving any problems or disputes that may arise in connection with the services provided as quickly as possible, our Company records and uses the IP addresses of its members. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.

Our Company may also use the requested information, either directly or through parties with which it cooperates, for direct marketing purposes beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used, where necessary, to contact the user. Information requested by our Company, information provided by the user, or information relating to transactions carried out through our Store may also be used by our Company and the parties with which it cooperates, beyond the purposes and scope specified in the “Membership Agreement,” for various statistical evaluations, database creation, and market research, provided that the identities of our members are not disclosed.

Our Company undertakes to keep confidential information strictly private and confidential, to regard this as an obligation of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain, being used without authorization, or being disclosed to any third party.

CREDIT CARD SECURITY

Our Company gives the highest priority to the security of credit card holders who shop through our online shopping websites. Your credit card information is not stored in our systems under any circumstances.

There are two things you should look for when entering the transaction process to understand that you are on a secure website. One of these is a key or lock icon displayed in your browser. This indicates that you are on a secure web page and that all of your information is protected through encryption.

Such information is used only in connection with the sales transaction process and in accordance with the instructions you provide. Information relating to the credit card used during shopping is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol independently of our shopping websites and transmitted to the relevant bank for verification. If the card is approved for use, the shopping process continues.

Since no information relating to the card can be viewed or stored by us, third parties are prevented from obtaining such information under any circumstances.

The reliability of payment, billing, and delivery address information for orders placed online using credit cards is checked by our Company as a precaution against credit card fraud. Therefore, for first-time customers placing orders through our shopping websites, the accuracy of their financial information and address/telephone information must first be confirmed before their orders can proceed to the supply and delivery stages. Where necessary, the credit card holder or the relevant bank may be contacted in order to verify this information.

Only you can access and modify the information you provide when registering as a member. As long as you keep your membership login information secure, it will not be possible for others to access or modify your personal information. For this purpose, membership transactions are carried out within a 128-bit SSL security environment. This system is an internationally recognized encryption standard.

Today, online shopping websites that provide an information line or customer service and clearly state their address and telephone information are generally preferred more frequently. This allows you to obtain detailed information about any issues you may have and to make a more informed assessment of the reliability of the company providing online shopping services.

Note: We recommend checking that an online shopping website clearly displays the company’s full address and telephone number. If you are going to make a purchase, make a note of all telephone and address details of the store from which you are purchasing the product before completing your purchase. If you have any concerns regarding reliability, contact the company by telephone before making the purchase. All of our Company’s online shopping websites include our Company information and business location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identification and credit card information you submit to us through the credit card mail-order method shall be retained by our Company in accordance with our confidentiality principles. Such information shall be retained for 60 days in case of any objection or dispute with the bank regarding charges made to the credit card and shall subsequently be destroyed.

If any amount other than the amount stated on the mail-order form approved by you and submitted to us in exchange for the products you have ordered is charged to your card, you may naturally object to such charge through your bank and prevent payment of the amount. Therefore, this does not constitute a risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our Store may provide links to other websites within its website. Our Company assumes no responsibility for the privacy practices or content of websites accessed through such links.

Advertisements published on our Company’s website are distributed to our users through our advertising business partners. The Privacy Policy principles contained herein apply solely to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In the limited circumstances specified below, our Company may disclose user information to third parties outside the provisions of this “Privacy Policy.” Such circumstances are limited to the following:

1. To comply with obligations imposed by laws, decrees, regulations, and other applicable legal rules issued by competent legal authorities;
2. For the purpose of fulfilling and implementing the requirements of the “Membership Agreement” and other agreements entered into between our Store and its users;
3. Where information relating to users is requested for the purpose of conducting an investigation or inquiry duly carried out by competent administrative or judicial authorities;
4. Where disclosure of information is necessary to protect the rights or security of users.

EMAIL SECURITY

When sending emails to our Store’s Customer Service regarding any of your orders, never include your credit card number or passwords.

Information contained in emails may be viewed by third parties. Our Company cannot guarantee the security of information transmitted through your emails under any circumstances.

BROWSER COOKIES

Our Company may obtain information about users visiting our Store and their use of the website through technical communication files known as cookies.

These technical communication files are small text files sent by a website to the user’s browser to be stored in the browser’s memory. Cookies facilitate the use of the Internet by storing information regarding the status and preferences of the website.

Cookies help obtain statistical information regarding how many people visit the website, for what purposes users visit the website, how many times they visit it, and how long they remain on the website. They also help dynamically generate advertisements and content through user pages specifically designed for users.

Cookies are not designed to retrieve data or any other personal information from your device or email account.

Most browsers are initially configured to accept cookies. However, users may change their browser settings to prevent cookies from being received or to receive a warning when a cookie is sent.

Our Company may amend the provisions of this “Privacy Policy” at any time by publishing the amended policy on the website, sending users an email, or otherwise publishing it on the website. If the provisions of the Privacy Policy are amended, the amendments shall become effective on the date of publication.

For any questions or suggestions regarding our Privacy Policy, you may send an email to [email protected].

You may also contact our Company using the following contact details:

Company Name: Moka Agro Gıda Ticaret - Tuğsal Gürtuna
Address: 19 Mayıs Mah. Turaboğlu Sok. Hamdiye Yazgan İş Merkezi No: 4/2
Kadıköy-Istanbul
Email: [email protected]
Tel: +90 546 491 77 76